Customer Service Representative

Company: Overhead Door Corporation
Location: Oklahoma City
Posted on: April 3, 2025

Job Description:

* Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
* Respond to customer requests for information concerning order tracking, order expediting and product availability.
* Perform order entry at both sales invoicing level and request for products from supply plants.
* Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
* Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
* Process all necessary paperwork for the daily operation of the sales center as required.
* Other duties as assigned.
* 1-3 years Customer Service experience, door industry preferred
* Attention to detail and problem solving.
* Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
* Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.
* Strong math skills required.
* Willingness to learn product and processes, and work as a team

Keywords: Overhead Door Corporation, Oklahoma City , Customer Service Representative, Hospitality & Tourism , Oklahoma City, Oklahoma