Customer Service Representative

Company: ABM
Location: Oklahoma City
Posted on: April 3, 2025

Job Description:

Pay: $16.39

Hours: M-F 7a to 330p

Must be Bilingual in Spanish and English languages

Duties and Responsibilities:

* Answer incoming calls, screen, and direct them to the appropriate recipients.
* Take accurate messages and relay them promptly to the intended recipients.
* Provide accurate and courteous information to callers regarding services, appointments, and general inquiries.
* Greet all individuals entering the organization in a friendly and professional manner.
* Direct visitors to their designated destinations within the facility.
* Handle inquiries from the public and customers with patience and efficiency.
* Provide general administrative and clerical support as needed.
* Prepare letters, documents, and reports as assigned.
* Maintain reception area cleanliness and organization.
* Perform other duties as assigned by the Front Desk Supervisor.

Required Qualifications:

* High school diploma or equivalent.
* Proficiency in administrative and clerical procedures.
* Knowledge of customer service principles and practices.
* Typing speed of at least 60 words per minute.
* Bilingual proficiency in English and Spanish.
* Proficient in Microsoft Office, particularly Excel and Word.
* Familiarity with office equipment and systems.
* Ability to perform physical tasks such as sitting, standing, bending, and lifting up to medium weights.
* Willingness to work in a hospital environment with exposure to sick patients or visitors.

Other Qualifications:

* Ability to respond to emergencies at the facility as directed.
* Willingness to contribute ideas for continuous quality improvement.
* Excellent verbal and written communication skills.
* Professional personal presentation.
* Strong customer service orientation.am
* Ability to prioritize tasks and manage time effectively.
* Attention to detail and accuracy in work.
* Initiative, reliability, and stress tolerance.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits - Front Line Team Members - (Programa de Beneficios de ABM)

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Keywords: ABM, Oklahoma City , Customer Service Representative, Hospitality & Tourism , Oklahoma City, Oklahoma