Customer Service Team Lead

Company: HomeWetBar.com Gifts
Location: Bethany
Posted on: March 30, 2025

Job Description:

We are actively seeking a dedicated Customer Service Representative to manage customer interactions across phone, email, and chat channels. The ideal candidate will provide friendly and efficient service, accurately understand customer needs, process orders, and handle payment information. Responsibilities also include promoting our products and services through awareness of current deals and effectively using technology to manage a high volume of customer interactions.

Responsibilities:
--- Resolve customer inquiries and issues through phone, email, or chat.
--- Warmly greet customers and clearly identify their needs or concerns.
--- Facilitate order placements and provide information about the company.
--- Process customer payments and gather necessary contact details.
--- Respond to queries regarding our products and services.
--- Promote current deals and actively sell products and services.
--- Utilize advanced computer technology to efficiently manage large volumes of customer interactions.
--- Lead a small team of Customer Service Representatives during peak times of business.
--- Collaborate with leadership to ensure excellence in customer service.
--- Adapt to policy changes and implement them effectively.
--- Listen attentively to customers to understand the underlying issues.
--- Proactively follow up with customers to ensure resolution and satisfaction.
--- Select and execute appropriate solutions to resolve customer issues swiftly.

Qualifications:
--- Must have at least 2-3 years of experience in a call center or customer service role.
--- Must have 1-2 years as a shift Lead, Supervisor, or Assistant Manager.
--- Ability to handle high volumes of emails, calls, and chats with ease.
--- Strong communication skills with a comforting and professional phone and email demeanor.
--- Highly organized and self-motivated.
--- Positive and engaging personality with a flexible approach to working hours, including evenings, weekends, and holidays.
--- Excellent listening skills, empathetic approach, and commitment to customer satisfaction.
--- Proficient in various computer software and office systems.
--- Must have verifiable experience in Excel or similar software.
--- Capable of typing at least 45 words per minute.
--- Able to perform effectively in a fast-paced environment, multitasking while maintaining focus on the customer.

About Company:
A four-time winner of the Metro 50 award, honoring them as one of Oklahoma City's fastest-growing private companies. HomeWetBar has also been recognized nationally as one of the Inc 500/5000 fastest growing companies in America four times and by Newsweek Magazine as the best of the best in e-commerce two years running.

Our secret to success? We have an amazing team that creates incredible products that our customers love and other retailers want to sell. We acquired our first customer in 2004, and today, we create 250,000+ gifts a year, shipping those directly to the gift recipient for a variety of well-known brands.

Benefits

401(k) matchDental insuranceHealth insuranceVision insurancePaid time off: Two weeks paid time off per year (increases up to four weeks).Paid holidaysContinued education program paying up to $3,600.Employee discounts

Keywords: HomeWetBar.com Gifts, Oklahoma City , Customer Service Team Lead, Hospitality & Tourism , Bethany, Oklahoma