Client Success Manager - OKC

Company: Paycom Payroll Llc
Location: Oklahoma City
Posted on: April 4, 2025

Job Description:

This is an opportunity to be a key player and make a real impact at a fast-growing S&P 500 software company in the $96 billion HR industry. If youre passionate about customer success, enjoy problem-solving, and see yourself as a company ambassador, this is your career-accelerating opportunity.When You Win, We WinAs a Client Success Manager (internally known as a Paycom Specialist), you will be the driving force behind client success and client retention. Your ability to provide tailored solutions and strategic insight will be crucial in helping clients optimize their use of Paycoms cutting-edge HR technology. Join our team of dedicated professionals who are passionate about leveraging expertise to drive business growth and foster long-term partnerships all while delivering world-class customer service.Lucrative compensation package that includes a base salary starting at $85,000Achievement recognition program$1-per-pay-period health insuranceRESPONSIBILITIESManage a portfolio of new and long-term clients, ensuring maximum value and ROI from Paycom tools through strategic account management and proactive client outreach.Serve as a configuration expert and subject matter expert across all Paycom modules, providing comprehensive client support and troubleshooting.Analyze client interactions and account data to identify trends and present strategic solutions that improve client retention and ROI.Drive client adoption of Paycom software, services and new features through effective change management strategies and partnerships.Coordinate with internal departments to resolve client projects, enhance employee usage and maintain overall client health.Ensure 100% accuracy in payroll processing for all assigned accounts.Continuously enhance software knowledge, stay updated on relevant legislation and complete required training programs to provide top-tier client supportBenefits to Empower YouIndustry-leading compensationPaid vacation, sick, bereavement, holiday and personal days401(k) with matchingEmployee stock purchase programFinancial wellness toolsPaid family leave programsPet insuranceIdentity theft and privacy protection planCaregiver specialist and family-forming benefitsMental health and well-being benefitsAward-winning learning and development programsEducation/Certification:Bachelors degree or, for internal candidates, successful completion of Product Configuration Program training and Program of Instruction on all Paycom products.Experience:Advanced experience utilizing Excel for imports and exports of data and performing moderately complex tasks, such as working with large data sets, pivot tables and completing formulas.Experience troubleshooting complex client inquiries utilizing problem-solving and analytical skills OR recent completion of a competitive corporate internship program.PREFERRED QUALIFICATIONSEducation/Certification:Bachelors degree in business or related fieldProject and/or process management certificationsSHRM-CPLean Six Sigma White or Green BeltPrior leadership roles with demonstrated experiences in organizing people to reach a goalSkills/Abilities:Passion for providing world-class client support with strong communication and problem-solving skillsComfortable with high-volume calls, persuasion and data analysis to understand client needsProficient in Windows, MS Office (Excel) and quick to learn new applicationsThrives in fast-paced, evolving environments with adaptability and initiativeStrong decision-making, prioritization and time management with minimal supervisionEffective collaborator, ensuring accountability and alignment with team and client goalsClear communicator across multiple channels, fostering trust and empathySkilled in project management, planning and de-escalation strategiesWilling to work flexible hours, including weekends, to meet objectivesUnderstanding of payroll and HRIS best practicesPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, type, or feel; reach with hands and arms; and talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.No hazardous or significantly unpleasant conditions. (Such as in a typical office). The noise level in the work environment is usually moderate.Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeocby Jobble

Keywords: Paycom Payroll Llc, Oklahoma City , Client Success Manager - OKC, Executive , Oklahoma City, Oklahoma